Customer and passenger comms
Answered at 2am, because that is when it was asked.
The department
Communication is the department that scales worst with a small team, because it does not queue politely. It all arrives at once, usually on the worst day.
With AI employees on the desk
- Every enquiry is acknowledged immediately, at any hour
- Disruption messaging is drafted the moment the event is logged
- Status updates go out as the status genuinely changes
- Anything needing a person reaches one with the context attached
The systems
What sits on this desk.
Sectors
Where this department matters most.
- 01
- 02
- 03